Written Communications
  
Learn how to plan and write clear, complete, and empathetic messages in an action-oriented style. Create electronic messages that pop and make your points quickly and directly. Develop high-impact good news, bad news, and persuasive messages. Learn simple proofreading and editing tips.

Listening Skills

Become a power listener! Learn the keys to effective listening by identifying the four types of listening, diagnosing your own listening filters and barriers, recognizing nonverbal behaviors that affect your listening and that of other people. Each program can be adapted to your organization's specific needs.

Contact Peg for details on either or both programs.